At PSS, we are committed to upholding the highest standards of integrity, professionalism, and ethical conduct. If you have any concerns or issues related to our services, practices, or personnel, we urge you to bring them to our attention. Your feedback is invaluable in helping us maintain our commitment to excellence.
Use our secure online form below to detail your concern. Ensure you provide as much information as possible to aid in our investigation
If you prefer, you can directly email us at concerns@psstrust.com. Please provide detailed information and, if possible, any supporting documents.
Schedule a confidential meeting with our Compliance Department. Please call our main line to set up an appointment.
At PSS, we continuously strive to provide impeccable services and value each relationship. If our services have not lived up to your expectations, we genuinely want to hear from you. Your feedback is crucial in helping us enhance our offerings and serve you better.
Once your concern is received, we will acknowledge its receipt within 48 hours.
Our dedicated team will carefully review and investigate the matter. Depending on the complexity, this may take some time, but rest assured, it will be thorough.
After the completion of our investigation, we will provide feedback on our findings and the action(s) taken, if applicable.
Your privacy is of utmost importance. All reports are treated with the highest degree of confidentiality, and your identity will be protected to the fullest extent possible.